Frequently Asked Questions
Everything you need to know about shopping with remass
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our curated collections may vary slightly in fit.
Are your materials sustainably sourced?
At remass, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to ensure high quality with a lower environmental impact.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of purchase by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.